HealClub

Terms, refund & shipping

Last updated: October 2026

Terms of sale

These terms apply to purchases made on this website from HealClub ("we", "us").
All prices are in Malaysian Ringgit (RM). Shipping fees are shown at checkout before you pay.
Payments are processed securely by our payment partner, CHIP. We do not store your card or banking details.
An order is confirmed once payment is successful. You will receive a receipt by email.
Our products are dietary supplements. They are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary. Please consult your doctor if you are pregnant, nursing, taking medication or have a medical condition, or if you are allergic to soy.
We may update prices and these terms from time to time. The terms in force when you place an order apply to that order.

Damaged or wrong items: contact us within 7 days of receiving your order with photos, and we will replace the item or refund you in full.
Unopened items: may be returned within 14 days of delivery for a refund of the product price. Return shipping is paid by the customer.
Opened items: for hygiene and safety reasons, opened sachets or boxes cannot be returned unless damaged or faulty.
Approved refunds are made to your original payment method within 7–14 working days.
To request a refund, WhatsApp us at +6 012 434 7077 with your order number.

We ship within Malaysia only.
Orders are usually dispatched within 1–3 working days after payment.
Estimated delivery: 2–4 working days for West Malaysia, 4–7 working days for East Malaysia (Sabah, Sarawak, Labuan).
Orders are shipped with J&T Express. Shipping fees are calculated at checkout from the parcel weight and your state (West or East Malaysia).
We will WhatsApp you the tracking number once your order ships.

A HealClub account is free. HealClub membership is optional.
HealClub membership costs RM10 and is valid for one year from the date it is activated.
Exclusive Mentoring Packages (Silver or Gold) are optional monthly add-ons for HealClub members, valid for one month from the date they are activated.
Calls, sessions and events are as described on our website, and are subject to availability and booking.
Membership and package fees are non-refundable once activated, except where required by law.
Renewing your membership before it expires extends it by one year from the current expiry date. Continuing the same package before it ends extends it by one month; switching to the other package starts a new month from the date of payment.